EXPERIENCE
Industries and Clients
Charles has applied leading industrial management and engineering concepts like Total Quality Management, Lean and Six Sigma, Operational Excellence on five continents (Africa, the Americas, Asia, Australia, Europe) and in over 15 industries, for example:
· Healthcare (Fresenius) · Life Sciences (Baxter) · Medical Devices, (Bausch & Lomb) · Pharmaceuticals (Teva) · Food (Dean Foods) · Automotive (GM, TRW, Kelsey-Hayes)
· Heavy Equipment (Caterpillar) · Aerospace (Honeywell, Kessington) · Oil and Gas (Baker-Hughes, Saxon, Kimray)
· Packaging (Sealed Air, Owens-Illinois, WestRock)
· Consumer Goods (P&G) · Construction Materials (USG) · Hospitality (Marriott) · Retail (Staples, Signet) · Financial (GE Capital, Capital One, Nationwide, Thrivent)
· Chemical (Rohm & Haas, H.B. Fuller, Kraton) · Utilities (Western Power (Aust.), El Paso Natural Gas, Citizens Energy, APS) · Semiconductors (ON Semi, AMD)
· Computers, peripherals, copiers, software (Amdahl, Seagate, Xerox, Bull Info. Sys.) · Telecommunications (AT&T, Corning Gilbert) · Military (US Army, US Navy) Government (US DoE, State of Arizona, Cities of Scottsdale, Tempe, and Phoenix, Maricopa County, Governments of Morocco, Nicaragua, and Maharashtra (India)
Example Services
Consulting related to senior management and the use of both lean and six sigma methodologies; the mindset and toolset needed to gain a competitive advantage; and alignment of operations with strategy, improve metrics, monitoring and decision-making with sustainable, data-based solutions. Training that keys off of and supports consulting efforts, or is an extension of previous training efforts or an initial training effort. Support of Green Belt, Black Belt or Master Black Belt personnel. Process improvement activities using the DMAIC structure. Product/ service design activities using the DMEDI structure. Stand-alone training in applied statistics, Lean, and improvement of innovation, or design process and associated decision-making and project management efforts. Structured assessments are offered in all areas of consulting and training, either at a macro or micro level. Design and implementation in any of the areas of consulting, training, or assessment can be done through external resources, mostly internal resources, or a carefully planned combination of external and internal resources with the goals of addressing focused improvement area(s) and creating skilled internal resources to sustain future improvement efforts.
Presentations
Charles presented at the 2021 and 2022 World Conferences on Quality and Improvement. He has also given presentations for:
· American Society for Quality (ASQ)
· Institute of Industrial Engineers, Society for Healthcare Systems
· ASQ Six Sigma conference, Palm Springs, CA
· ASQ Quality Management conference, Dallas, TX
· Institute of Industrial Engineers
· Society for Healthcare Systems, Orlando, FL
· Pan-Pacific Business Association, Anchorage, AK
· American Society for Quality + Training and Development
· Institute of Management Consultants – USA
· Institute of Industrial Engineers
· Society of Manufacturing Engineers
· International Society of Competitiveness
· World Congress on Total Quality, New Delhi, India
· World Bank, Managua, Nicaragua
· European Organization for Quality, Budapest, Hungary
· Confederation of Indian Industry, India
· International Conference of New Enterprise, Manila, Philippines
Awards
Charles was honored with the 2023 ASQ Six Sigma Forum Award for Advancement of Six Sigma. This award is meant to recognize outstanding achievements, efforts and contributions from Quality Professionals that further the body of knowledge and practice of the Six Sigma methodology. Specifically, this award will recognize individuals that have continued the expansion and use of Six Sigma to drive breakthrough improvements.